The first order of communication is listening. What are your needs? How can we fulfill these needs? We hire and train our personnel with this PorterClean ideal in mind. We also believe that personnel that use an “owner” mentality versus a “renter” mentality increase the quality of our service product. We employ open-book management, employee profit-sharing and product-quality incentives to accomplish this goal.
Our personnel wearing their uniforms and ID badges on the job are a reflection of your business while we are on the job. PorterClean begins at this point… the appearance of our personnel.
The PorterClean training provided to our personnel affects how they care for your facility. Their training helps them understand the chemicals, tools and procedures they are using and how they affect the surfaces where they are being used.
Safety for your staff and ours is covered in multiple areas of the PorterClean approach. Hiring personnel with the legal right to work in the United States, ensuring these personnel have acceptable backgrounds and screening for illicit drug use is the first line of safety. The second line of safety is comprehensive initial training in addition to annual compliance training for all personnel. The final line of safety is in our bi-weekly safety meetings conducted on site by our front-line supervisors with fresh topics covered twice per month.
Health and safety have a number of synergies in the PorterClean approach. We ensure our personnel understand the chemicals they are using and how these chemicals might affect them or their customer if used incorrectly. In addition, Porter personnel understand the location, layout and use of our standardized MSDS book. Finally, personnel are trained in appropriate use of Personal Protective Equipment (PPE) involved in the many tasks facility cleaning now encompasses.
Porter personnel trained using PorterClean concepts understand the relationship
of how the chemicals¹ they use, the equipment² they operate and
the methodologies³ they utilize affect both the indoor and outdoor
environment. They are also trained to understand the relationship between
both indoor and outdoor environments and human health… specifically
the health of their customers.
- Third-party certified environmentally responsible chemicals (e.g. GreenSeal™, DfE™, etc.)
- Equipment certified through the Carpet and Rug Institute (CRI) and the United States Green Building Council's (USGBC) Leadership in Energy and Environmental Design - Existing Building/Operations & Maintenance (LEED-EB/OM) guidelines
- Cleaning methodology guidelines from LEED-EB/OM and the International Sanitary Supply Association's - CIMS / GB program
PorterClean utilizes a quality matrix of inputs from multiple sources for our quality assurance program. The services listed in the Service Agreement make up the basis of the matrix (e.g. how services provided stack up against services agreed upon). Electronic online inspections comparing these written expectations and actual performance become a part of a permanent service record. The second source is customer feedback provided through online work orders that are recorded, sorted by subject and tracked for ongoing reports. These two sources are loaded and recorded for access in providing comprehensive reports that can be viewed by both our customer contact and the Porter personnel assigned to the account. These monitoring efforts on the part of both parties ensure ongoing trends can be addressed or repeated depending on the nature of the trend.
In the PorterClean approach we use the Cleantelligent™ online operations system to ensure we are keeping your facility in the condition agreed upon in our Service Agreement. When work orders are generated by our customer an email, containing the work order, is sent out to all personnel associated with this account (e.g. front-line supervisor, their manager, the administrator assigned to the account and the company Vice-President). The system records when the work order is completed and any other communication associated with the work order. The Cleantelligent™ system also records all electronic inspections and supply orders generated for a specific account.
Porter cleaning personnel understand how the tools, chemicals and methods they use affect the life cycle costs of the substrates they are cleaning. Personnel trained with the PorterClean approach know that the what, how, why and when of cleaning can affect how long before a specific substrate may need to be renovated or replaced. Porter cleaning personnel are trained using the ideals involved in protecting their customers' investments on a long-term basis with the cleaning budget provided.